How do you get out of reactive mode?
How do you align technology to the business to enhance organizational clarity, security and customer outcomes?
How do you align IT resources and priorities?
How do you effectively value – and communicate the value of – your services?
These are the kinds of questions that keep people in enterprise IT up at night.
In Involta’s experience, these questions have a three-pillar answer.
Enterprise-level IT organizations are strengthened when they enable and deploy technology best practices. The business rests upon a three-column foundation of functions – Information Technology Infrastructure Library (ITIL), technology architecture and program management – in turn supported by an underlying layer of security framework.
Understanding best-practice guidelines, processes and functions for technology support and management will help you better serve your customers – ultimately delivering more value to the business.
This white paper lays out the basic definition, components and benefits of three foundational functions as well as the security framework.
In addition, you’ll find a list of suggested security control standards you can use as a starting point for your organization.