Involta is seeking to add a full-time Service Desk Technician to its team in Youngstown, Ohio. The Service Desk Technician is primarily responsible for fielding support requests that are received at Involta and ensuring courteous, timely and effective resolution of end user issues. This includes receiving, prioritizing, documenting and actively resolving end user requests and escalating incidents when considered appropriate and necessary to maintain service level agreement expectations. Problem resolution will involve the use of diagnostic and support request tracking tools, as well as require that the individual give remote support at the desktop level. This position requires a keen eye for attention to detail and the ability to be resourceful in the changing landscape of Information Technology. In addition, the successful candidate will be results driven, and committed to building and maintaining client relationships.