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Systems Administrator

Cedar Rapids, IA

The Systems Administrator works under general supervision to plan, design, sustain, and performance-tune Systems, Storage and Backup environments across the organization, while ensuring high levels of data quality and availability.  This individual is also responsible for developing, implementing, and overseeing policies and procedures to ensure provisioning and maintenance that is consistent with company goals and objectives.  Additional responsibilities include trouble ticket escalation, implementing solutions per a design document, occasional design work, and documentation of design plans.  Administrators own specific technology implementations and will escalate to more senior members of the team as needed.

This is a full-time position, that can be located in either Duluth, Minnesota, Boise, Idaho or Cedar Rapids, Iowa.

Essential Duties and Responsibilities

  • Installs, configures and maintains server hardware, operating systems and storage devices
  • Provide efficient and reliable system and storage allocation
  • Defines backup, recovery and archival procedures
  • Monitors email and web servers, filtering, and storage resources
  • Creates user accounts and maintains security levels on applications, storage folders and databases
  • Troubleshoot system and storage performance issues
  • Develops and implements business continuity practices
  • Generates capacity planning reports and analysis on system and storage usage
  • Performs work that is complex and varied in nature
  • Develops integrated solutions to resolve complex technical and business issues
  • Adheres to service level agreements with end users regarding system, storage and backup availability
  • Allocates capacity to end users based upon established change requests
  • Maintain incident response and testing processes for modification to system and storage appliances
  • Develop routines for end users to facilitate best practices for system, storage and backup administration
  • Recommends hardware, software applications, upgrades and patches
  • Provides technical support and guidance to users
  • Creates tests and maintains disaster recovery plans
  • Develops design packs for customer communications
  • Request appropriate information from the client to understand the urgency and resolve the problem
  • Resolve customer issues in a timely manner that generates the company’s brand loyalty

The above statements cover what are generally believed to be the principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Education and Experience

  • 5+ years of experience are required
  • Through understanding of system, storage architecture design techniques, theories and practices
  • Microsoft certification preferred
  • Storage management (EMC) a plus
  • Experience working in a team environment
  • Experience working in a fast-paced environment
  • Knowledge in Microsoft Windows Servers, Active Directory, and VMware required
  • Analytical and problem analysis experience
  • Background with Microsoft Office Products
  • Familiarity with End-Point Management Systems
  • Process Documentation Creation

Technical Knowledge

  • Proficient in Cloud Computing services, specifically AWS and Microsoft Azure
  • Microsoft Exchange / Office 365
  • Advanced Understanding of Virtualization technologies – VMWare & Hyper-V
  • Remote Desktop Technologies - Microsoft Terminal Services & Citrix
  • Active Directory -  User Account Creation / Group Policy Management
  • Strong background with Windows Server Operating Systems
  • Strong Background with Linux Operating Systems
  • Understanding of LAN and WAN configuration and management

Interpersonal Skills

  • Ability to identify key issues and to think creatively and strategically in facing internal and external challenges
  • Effective leadership and the ability to coach mentor and motivate a staff of business and technical professionals
  • Experience in technology transfer
  • Effective oral and written communications and the ability to communicate with people on all levels of the organization
  • Must be able to interact with staff and customers in a professional environment
  • Willingness to grow/improve current skill as well as gain additional knowledge and skills

Working Conditions

  • Occasional night and weekend work is required
  • On-Call rotation

Travel Requirements

  • Occasional travel is required

Information Security

The security of company, customer and client business information is vital to the interests, reputation, and success of Involta Critical Infrastructure. Violating the trust relationship among the organization, its clients, its vendors, and employees can be damaging beyond repair. If you are contacted by any person or organization and asked to supply information, refer the request to your manager or the President.

To protect Involta, LLC legitimate interests, it is necessary that you maintain the security of information, which includes data and any other information not generally available to the public. All customer and client information is to be regarded as subject to information security guidelines that must be applied at all times. If you take action that compromises information security, you are subject to disciplinary action, up to and including termination.

Involta, LLC is an Equal Opportunity Employer