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AI vs. People Who Deliver: Strengths, Limitations and Synergies

12/29/2023

Artificial Intelligence (AI) is transforming the world as we know it. Multiple organizations and industries are already feeling the impact of the AI revolution—and it’s only the beginning. The global AI market is booming, expected to reach more than $190 billion by 2025. By 2030, AI will add nearly $16 trillion to the world’s gross domestic product, increasing it by 14%, according to PwC.

It’s no secret that AI is incredibly powerful, delivering new, extremely effective capabilities that are driving more efficiency, productivity and convenience across a wide variety of technology platforms and devices. In fact, the majority of the devices we use today utilize some form of AI, and forecasters are estimating that there will be 8.4 billion AI-powered digital voice assistant units in the world by 2024, surpassing the total global population!

 

The AI Revolution Is Now

​​While some may have written AI off as a buzzword at first, its lightning-fast growth and proven ability to drive real change worldwide have made it apparent that AI is here to stay. In many ways, it is blurring the lines between human and technological abilities. Let’s take a look at some of the ways AI is enhancing our personal lives and business operations.

Machine Learning

AI’s ability to learn from data without explicit programming is changing how we think about and manage data. Machine learning algorithms adapt and improve over time, making predictions, identifying patterns and enabling automation in various tasks.

Natural Language Processing (NLP)

NLP allows AI to understand, interpret and generate human language, powering chatbots, language translation, sentiment analysis and voice assistants like Siri or Alexa.

Computer Vision

AI has the ability to process and interpret visual information, enabling image recognition, object detection and facial recognition systems. This skill is especially useful in fields like healthcare, manufacturing and security.

Automation and Robotics

AI-driven automation streamlines processes, from repetitive tasks to complex workflows, particularly in manufacturing, logistics and customer service. AI enhances efficiency and precision in physical tasks and facilitates the operation of autonomous vehicles, drones and other equipment without the need for human intervention.

Next-Level Data Analysis

AI can analyze large datasets to predict future outcomes, trends or behaviors, enabling faster data-driven decisions and providing recommendations by analyzing user behaviors.

 

Authentic Human Interaction Can’t Be Replicated

Amid the AI revolution, many may worry that new technologies could eliminate jobs or cultivate an environment that lacks human creativity, original thought or empathy. That is why it is critical to adopt a mindset that embraces the use of AI to enhance human capabilities, not replace them.

At Involta, human interaction is a key part of our culture—our People Who Deliver go the extra mile to deliver unmatched expertise and innovative solutions. We go beyond hardware and software to cultivate long-lasting relationships with our clients and partners. The ability to foster these enduring relationships, among many other human abilities, is an essential attribute of a best-in-class tech partner and proves that while AI can help improve operations, it can’t replicate the unique human qualities of a passionate and dedicated team.

Emotional Intelligence and Empathy

While AI can analyze and simulate emotions to a certain extent, it lacks genuine emotional understanding and the ability to pick up on subtle emotional cues and adapt its responses based on emotional context.

Creativity and Innovation

AI can generate original outputs based on existing data and patterns, but true creativity and innovation involve thinking outside of the box, exploring new territories and making connections between unique thoughts. Inspiration and innovation often stem from human emotions, diverse views and a lifetime of collected experiences—factors that AI is unable to emulate.

Ethical and Moral Reasoning

AI lacks the depth of ethical and moral reasoning inherent in human decision-making. While AI can make decisions based on learned patterns, it lacks an understanding of ethical dilemmas and moral reasoning, which is often critical in industries like law, healthcare and business.

Interpersonal Interactions and Relationships

The nuances of human communication expand far beyond AI’s capabilities. Non-verbal cues, unspoken emotion and the ability to adapt communication styles based on “reading the room” and social context are skills that cannot be duplicated by AI. Plus, a high-five, reassuring smile or a genuine message of support is something AI is unable to provide.

 

AI and Humans: Better Together

The power of AI is profound, providing incredible insights, processing massive amounts of data, creating efficiencies and eliminating mundane and repetitive tasks. AI’s exciting abilities will continue to expand, and humans must harness AI’s power to work smarter. At the same time, we must embrace and revel in the opportunity to focus on what makes us uniquely human—the ability to build relationships, think creatively and leverage our collective perspectives to create connections and drive innovation forward in ways we didn’t know were possible.

To learn more about our “People Who Deliver” and what makes Involta the ultimate colocation, cloud and connectivity tech partner, visit our About Us page.

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