People Who Deliver: Spotlight Interview with McKenna Wilson


What behavior or personality trait do you most attribute your success to, and why?

I have a high work ethic, which has allowed me to quickly learn everything I need to know to perform my job proficently. Before starting at Involta, I had no experience in IT and had gone to college for Actuarial Science. When I start something, I have the drive to be good at it, if not the best. This causes me to typically work harder than the average person. I know I would not have been able to stay in this position if I hadn’t worked as hard as I did.

What’s the one thing that has surprised you about working at Involta?

I had originally applied for this position because I needed a form of income. I did not expect to like it because my stepdad worked in IT for the county and it never appealed to me growing up. However, once I started at Involta, I realized how amazing the culture is. You cannot beat a job with a great atmosphere.

What’s the biggest misconception people have about your position?

I think one of the biggest misconceptions people have about working for the Service Desk is that we get yelled at often and our customers are always angry. For the most part, people are really nice when they call in. They understand you are an actual person on the other end of the line. In fact, I have people who call in with a problem and part of the conversation that takes place is us catching up on each other’s lives.

What is your favorite hobby?

I really like to hunt and fish. Last weekend was shotgun season, and I was able to take a couple days off in order to go hunt and ensure I got a deer. When bow season resumes after gun season, I will be back in the tree stand. During the summer, I carry my fishing poles and tackle box in my car just in case I get a chance to go fish.

What’s the one thing most people don’t know about you?

Most people don’t know that I have been tattooed for over 27 hours. My entire left upper arm is done and most of my left forearm. I have one tattoo on my thigh, one on my ribs, and one on my right forearm. The left arm, almost a finished sleeve, is mostly nature designs and each part has a specific meaning to me.

What’s your favorite way to unwind after a busy day?

After a long day, I like to go home and chill on my couch after cooking dinner. My two cats, Finn and Lucy, also enjoy this time as they are big cuddlers. Lucy, my kitten, will actually watch TV with me. Her favorites are Wheel of Fortune and football.

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