Taos is a managed IT services provider with primary facilities in the Silicon Valley region of California and in Boise, Idaho. Its three divisions are consulting, project advisory and managed services. The third division, launched in 2009, provides 24/7/365 remote managed services, including inbound and technical support and client application support. As the managed services division expanded, Taos needed to fortify and improve its Disaster Recovery and Business Continuity Planning capacities in order to meet the expectations of potential Fortune 500 clients and avoid crippling the company’s growth.
As a 100% United States based technical support center, Taos now handles: 20,000+ end user help desk tickets per month, 25,000+ Infrastructure monitoring alerts per month and 250+ critical infrastructure incidents per month. Taos serves clients in the following industries: high-tech manufacturing, biopharmaceuticals, clean technology, government, software, retail, wireless, publishing and automobile.